Frequently Asked Questions
Numa Bay Exclusive
If you made your reservation through our partner travel agencies, you need to contact the travel agency directly. For reservations made on our website, you can cancel by clicking the link provided in the confirmation email.
If the payment for the reservation is not completed within 3 days, the reservation is automatically canceled.
Room upgrades depend on daily availability. You can inform our front desk team about your request during the check-in process on the day your stay begins. Unfortunately, we cannot process room upgrades before your stay starts.
You need to contact our guest relations department once your stay begins. To make a reservation at our A’la Carte restaurants, your room number must be assigned, and you need to visit the guest relations department in person.
Please email us at info@numahotels.com with your room number, stay dates, and details of the forgotten item. We will check if the item is found in the hotel. Shipping is only available to addresses within Turkey, or someone you know can collect the item from our hotel at any time.
Our heated pools' water heating system is activated when the water temperature drops below 26°C during April-May and September-October-November.
Guests under the age of 16 are not allowed to use the indoor pool and gym. Children under 16 may use the indoor pool only when accompanied by their parents, who assume full responsibility.
The Mini Club is available for children aged 4 to 11. Children under 4 can use the Mini Club only when accompanied by their parents. The Mini Club operates between 10:00-12:00 and 14:30-17:00.
Guests with food allergies should notify the front desk and/or guest relations department upon check-in and fill out a "Food Allergy Notification Form." This allows us to introduce you to our chefs, who can prepare suitable meal options tailored to your needs and assist you with meal selection. Additionally, food labels with allergen information are provided at all buffet stations and in our restaurant.
